BOARD WARRANTY

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ROGUE OFFERS A LIMITED 12 MONTH WARRANTY AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP

 

TERMS OF WARRANTY:

YOUR ROGUE PRODUCT IS GUARANTEED TO BE FREE OF DEFECTS IN MATERIAL AND WORKMANSHIP FOR A PERIOD OF NO MORE THAN 365 DAYS FROM THE DATE OF PURCHASE.  IF THE PRODUCT DOES NOT CONFORM TO THE WARRANTY, ROGUE, AT ITS OWN DISCRETION WILL ISSUE A NEW, OR SIMILAR MODEL PRODUCT, EXCLUDING ANY SHIPPING CHARGES.  WARRANTY EXTENDS TO ORIGINAL PURCHASER ONLY AND IS NON-TRANSFERABLE.  SALES RECEIPT AND ORIGINAL PACKAGING MATERIALS ARE REQUIRED.

 

WARRANTY:

ROGUE WILL MAKE EVERY EFFORT TO PRODUCE BOARDS TO THE HIGHEST QUALITY AND STANDARDS IN THE INDUSTRY.  WE DO QUALITY CHECKS AT OUR FACTORIES IN AN EFFORT TO GUARANTEE EACH BOARDS' QUALITY BEFORE SHIPPING.  BECAUSE OF THE NATURE OF SURFING AND PADDLEBOARDING WE CAN NOT WARRANTY THE PERFORMANCE OF ANY BOARD OR SHAPE FOR INDIVIDUAL RIDERS AND VARYING LEVELS OF SKILLS AND ABILITIES.  FURTHERMORE, WE CAN NOT GUARANTEE AGAINST DAMAGE OR BREAKAGE AND CAN NOT PROTECT OR WARRANTY AGAINS CIRCUMSTANCE OUTSIDE OF OUR CONTROL.  IN THE EVENT OF A NEW BOARD BEING REMOVED FROM A BOX AND NOT IN GOOD CONDITION PLEASE CONTACT THE STORE YOU PURCHASED IT FROM FOR RESOLUTION.  YOU WILL BE ASKED FOR A COPY OF A SALES RECEIPT AND PHOTOS OF THE DAMAGE IN QUESTION, AS WELL AS ORIGINAL PACKAGING MATERIAL TO VERIFY IF DAMAGE WAS DO TO SHIPPING.  IF IT IS DEEMED A MANUFACTURING AND MATERIAL FLAW, WE WILL ISSUE THE DEALER A RMA NUMBER.  THIS NUMBER ALONG WITH THE DAMAGED PRODUCT WILL NEED TO BE RETURNED TO ROGUE WHICH ROGUE WILL COVER SHIPPING COST.  UPON PHYSICAL REVIEW, ROGUE WILL MAKE IT'S FINAL DETERMINATION AS TO THE NATURE OF THE DAMGE OR FLAW AND ISSUE A REPLACEMENT PRODUCT (DEPENDS ON AVAILABILITY), OR STORE CREDIT.  SHIPPING WILL BE THE RESPONSIBILITY OF THE CUSTOMER. WE ARE NOT RESPONSIBLE FOR DAMAGE OR DEFECTS ONCE THE BOARD HAS BEEN USED.  DAMAGE IS DEFINED AS IMPACT WITH ANY OBJECT OR MATERIAL, DAMAGE DUE TO DROPPING, LOADING, UNLOADING OR TRANSPORT, ALTERATIONS OR MODIFICATIONS, REPAIRS, NATURAL DISASTERS, FIRES, TEMPERATURES BELOW 40 DEGREES, OR ABOVE 110 DEGREE F.  

 

WARRANTY FORM MUST BE COMPLETED WITHIN 15 DAYS OF PURCHASE AT ROGUESUP.COM